The impact of the quality of the service from IS/IT departments on the improvement of operational performance : the point of view of users of technological innovations
Ricardo Santa, Mario Ferrer, Liliyana Makarova Jørsfeldt, Annibal Scavarda
| Year of publication: |
2018
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|---|---|
| Authors: | Santa, Ricardo ; Ferrer, Mario ; Jørsfeldt, Liliyana Makarova ; Scavarda, Annibal |
| Published in: |
International journal of business information systems : IJBIS. - Olney, Bucks. : Inderscience Enterprises, ISSN 1746-0972, ZDB-ID 2193362-5. - Vol. 28.2018, 2, p. 125-146
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| Subject: | service quality | system effectiveness | operational effectiveness | improvement of operational performance | enterprise systems | Dienstleistungsqualität | Service quality | Qualitätsmanagement | Quality management | Performance-Messung | Performance measurement | Innovation |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011882756