The impacts of employee-robot hybrid teams on customers' value cocreation and codestruction behaviors
Minglong Li, Xiaoyang Sun, Hailian Qiu, Mengyang Zhao
| Year of publication: |
2025
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| Authors: | Li, Minglong ; Sun, Xiaoyang ; Qiu, Hailian ; Zhao, Mengyang |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier Science, ISSN 0278-4319, ZDB-ID 2027743-X. - Vol. 130.2025, Art.-No. 104264, p. 1-13
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| Subject: | Customer trust | Employeerobot hybrid teams | Perceived novelty | Servicedominant logic | Value cocreation | Value codestruction | Arbeitsgruppe | Team | Kundenwert | Customer value | Betriebliche Wertschöpfung | Value creation | Vertrauen | Confidence | Beziehungsmarketing | Relationship marketing | Kundenintegration | Customer integration |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.ijhm.2025.104264 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015434728