The implementation and performance outcomes of ISO 9000 in service organizations : an empirical taxonomy
Peter K. C. Lee, W. M. To and Billy T. W. Yu
| Year of publication: |
2009
|
|---|---|
| Authors: | Lee, Peter K. C. ; To, W. M. ; Yu, Billy T. W. |
| Published in: |
International journal of quality & reliability management. - Bingley : Emerald Group Publishing Limited, ISSN 0265-671X, ZDB-ID 51787-2. - Vol. 26.2009, 7, p. 646-662
|
| Subject: | Unternehmenserfolg | Firm performance | Qualitätsmanagement | Quality management | Standardisierung | Standardization | Einführung | Implementation | Performance-Messung | Performance measurement | Dienstleistungssektor | Service industry |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009525836