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Australian Construction SME : Management Implication of TQM Implementation
Chan, Eric, (2012)
Analyzing the interaction of critical success factor for TQM implementation : a grey-DEMATEL approach
Gupta, Shubham, (2023)
Measuring TQM implementation : a case study of Malaysian SMEs
Abdullah, Azizan, (2010)
The moderating role of service innovation on the relationship between customer satisfaction and customer value : a case of 3-star hotels in Jakarta
Sukwadi, Ronald, (2017)
Determining service improvement priority in a zoological park
Sukwadi, Ronald, (2014)
Determining the Priority of Critical Service Attributes: An Integrated Model and an Empirical Case Study in the Higher Education Sector
Sukwadi, Ronald, (2012)