The importance of understanding different complaint themes' impact on commitment
Matthew P. Bunker
| Year of publication: |
2008
|
|---|---|
| Authors: | Bunker, Matthew P. |
| Published in: |
International journal of consumer studies. - Oxford [u.a.] : Blackwell Science, ISSN 1470-6423, ZDB-ID 2045189-1. - Vol. 32.2008, 6, p. 628-632
|
| Subject: | Beschwerdemanagement | Complaint management | Mitarbeiterbindung | Employee retention | Nichtparametrisches Verfahren | Nonparametric statistics | USA | United States |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003781889