The influence of frontline employee self-disclosure about products in a retail store on customer trust in the retailer in the context of service encounters
Jihye Park, Youjae Yi
| Year of publication: |
2023
|
|---|---|
| Authors: | Park, Jihye ; Yi, Youjae |
| Subject: | effort | frontline employees | intimacy | persuasive intent | self-disclosure | service encounter | trust | Einzelhandel | Retail trade | Vertrauen | Confidence | Konsumentenverhalten | Consumer behaviour | Kundenservice | Customer service | Dienstleistungsqualität | Service quality | Verkaufspersonal | Salespeople | Beziehungsmarketing | Relationship marketing | Kundenzufriedenheit | Customer satisfaction | Dienstleistungssektor | Service industry | Arbeitskräfte | Workforce |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1002/mar.21817 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014291940