The influence of self-construal and co-consumption others on consumer complaining behavior
Wei Wei; Li Miao; Liping A. Cai; Howard Adler
| Year of publication: |
2012
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|---|---|
| Authors: | Wei, Wei ; Miao, Li ; Cai, Liping A. ; Adler, Howard |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 31.2012, 3, p. 764-771
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| Subject: | Dienstleistungsqualität | Service quality | Beschwerdemanagement | Complaint management | Konsumentenverhalten | Consumer behaviour | Varianzanalyse | Analysis of variance | USA | United States |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009544310