The Influence of service orientation on B2B e-service capabilities : an empirical investigation

Pedro Oliveira; Aleda V. Roth

Year of publication:	2012
Authors:	Oliveira, Pedro ; Roth, Aleda V.
Published in:	Production and operations management : an international journal of the Production and Operations Management Society. - Hoboken, NJ : Wiley-Blackwell, ISSN 1059-1478, ZDB-ID 1108460-1. - Vol. 21.2012, 3, p. 423-443
Subject:	service operations strategy \| B2B capabilities \| service orientation \| e-service delivery \| B-to-B-Marketing \| Business-to-business marketing \| Electronic Commerce \| E-commerce \| Dienstleistungsqualität \| Service quality \| Lieferantenmanagement \| Supplier relationship management \| Beziehungsmarketing \| Relationship marketing \| Dienstleistungsmanagement \| Service management \| Dynamische Kompetenzen \| Dynamic capabilities \| Digitale Dienste \| Web-based service \| Prozessmanagement \| Business process management

Extent:	graph. Darst.
Type of publication:	Article
Type of publication (narrower categories):	Aufsatz in Zeitschrift ; Article in journal
Language:	English
Source:	ECONIS - Online Catalogue of the ZBW

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