The influence of technology infusion on customers' information disclosure behaviour within the frontline service encounter

Tobias Röding, Frederic Nimmermann, Sascha Steinmann & Hanna Schramm-Klein

Year of publication:	2019
Authors:	Röding, Tobias ; Nimmermann, Frederic ; Steinmann, Sascha ; Schramm-Klein, Hanna
Subject:	Customers' information disclosure \| POS retailing \| technology-infused frontline employee service encounter \| customer-frontline employee interaction \| Dienstleistungsqualität \| Service quality \| Konsumentenverhalten \| Consumer behaviour \| Einzelhandel \| Retail trade \| Kundenzufriedenheit \| Customer satisfaction \| Kundenservice \| Customer service \| Beziehungsmarketing \| Relationship marketing \| Verkaufspersonal \| Salespeople

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Type of publication:	Article
Type of publication (narrower categories):	Aufsatz in Zeitschrift ; Article in journal
Language:	English
Other identifiers:	10.1080/09593969.2019.1664612 [DOI]
Source:	ECONIS - Online Catalogue of the ZBW

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