The influence of the ethics of e-retailers on online customer experience and customer satisfaction
Emerson Wagner Mainardes, Ananda Raquel Silva Coutinho, Helena Maria Batista Alves
| Year of publication: |
2023
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|---|---|
| Authors: | Mainardes, Emerson Wagner ; Coutinho, Ananda Raquel Silva ; Alves, Helena |
| Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 70.2023, p. 1-11
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| Subject: | Retailer ethics | Online experience | Customer satisfaction | Ethical beliefs | e-commerce | Kundenzufriedenheit | Online-Handel | Online retailing | Electronic Commerce | E-commerce | Einzelhandel | Retail trade | Konsumentenverhalten | Consumer behaviour | Ethik | Ethics | Unternehmensethik | Business ethics | Beziehungsmarketing | Relationship marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jretconser.2022.103171 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014240269