The influence of website functionality, drivers and perceived risk on customer satisfaction in online shopping : an emerging economy case
Urvashi Tandon, Ravi Kiran, Ash N. Sah
| Year of publication: |
February 2018
|
|---|---|
| Authors: | Tandon, Urvashi ; Kiran, Ravi ; Sah, Ash N. |
| Published in: |
Information systems and e-business management : ISeB. - New York, NY [u.a.] : Springer, ISSN 1617-9846, ZDB-ID 2069863-X. - Vol. 16.2018, 1, p. 57-91
|
| Subject: | Customer satisfaction | UTAUT2 | Perceived risk | Drivers of online shopping | Website functionality | Online shopping | India | Online-Handel | Online retailing | Kundenzufriedenheit | Konsumentenverhalten | Consumer behaviour | Website | Indien | Risiko | Risk | Beziehungsmarketing | Relationship marketing | Risikopräferenz | Risk attitude |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1007/s10257-017-0341-3 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011849778