The INSTAQUAL scale : an instrument for measuring service quality of management institutions
Sanjeev Kumar (Department of Management Studies, Graphic Era University, Dehradun, India), Manoj Kumar Dash (Behavioural Economics Experiments and Analytics Laboratory, ABV-Indian Institute of Information Technology and Management, Gwalior, India)
| Year of publication: |
2014
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|---|---|
| Authors: | Kumar, Sanjeev ; Dash, Manoj Kumar |
| Published in: |
International journal of services, economics and management. - Genève : Inderscience Enterprises, ISSN 1753-0822, ZDB-ID 2422828-X. - Vol. 6.2014, 4, p. 377-394
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| Subject: | INSTAQUAL | service quality measurement | management institutes | higher education | students | exploratory factor analysis | EFA India | Dienstleistungsqualität | Service quality | Indien | India | Studierende | Students | Hochschule | Higher education institution | Messung | Measurement | Qualitätsmanagement | Quality management | Performance-Messung | Performance measurement | Faktorenanalyse | Factor analysis |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011471749