The interplay between physical and social servicescape : investigating negative CCI

Olivier Furrer, Mikèle Landry and Chloé Baillod and Jie Yu Kerguignas

Year of publication:	2023
Authors:	Furrer, Olivier ; Landry, Mikèle ; Baillod, Chloé ; Kerguignas, Jie Yu
Subject:	Customer experience \| Customer-to-customer interactions \| Offline service encounters \| Physical context \| Responsibility attribution \| Servicescape \| Konsumentenverhalten \| Consumer behaviour \| Dienstleistungsqualität \| Service quality \| Beziehungsmarketing \| Relationship marketing \| Kundenzufriedenheit \| Customer satisfaction \| Dienstleistungsmanagement \| Service management \| Gastgewerbe \| Hospitality industry

Online Resource

Check full text access |

More access options

doi.org

Check Google Scholar

Type of publication:	Article
Type of publication (narrower categories):	Aufsatz in Zeitschrift ; Article in journal
Language:	English
Other identifiers:	10.1108/JSM-04-2022-0148 [DOI]
Source:	ECONIS - Online Catalogue of the ZBW

Persistent link: https://www.econbiz.de/10014314405

A service of the