The interplay of morality, emotional labor, and customer injustice : how salesperson experiences shape job satisfaction
Omar S. Itani, Colin B. Gabler, Ashish Kalra, Khashayar Afshar Bakeshloo, Raj Agnihotri
| Year of publication: |
2025
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|---|---|
| Authors: | Itani, Omar S. ; Gabler, Colin B. ; Kalra, Ashish ; Bakeshloo, Khashayar Afshar ; Agnihotri, Raj |
| Published in: |
Industrial marketing management : the international journal for industrial and high-tech firms. - New York, NY [u.a.] : Elsevier, ISSN 1873-2062, ZDB-ID 2012747-9. - Vol. 124.2025, p. 162-174
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| Subject: | Customer injustice | Deep acting | Emotional labor | Job satisfaction | Moral identity | Surface acting | Arbeitszufriedenheit | Emotion | Kundenzufriedenheit | Customer satisfaction | Verkaufspersonal | Salespeople | Ethik | Ethics | Beziehungsmarketing | Relationship marketing | Arbeitspsychologie | Organizational psychology | Persönlichkeitspsychologie | Personality psychology |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.indmarman.2024.11.014 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015173337