The interplay between supplier management practices and customer satisfaction : an empirical investigation of the banking industry in a developing country
Abul Bashar, Md. Mahbubur Rahman and Md. Nazmus Sakib
| Year of publication: |
2024
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|---|---|
| Authors: | Bashar, Abul ; Rahman, Md. Mahbubur ; Sakib, Md. Nazmus |
| Published in: |
Quality management journal : QMJ. - London : Taylor & Francis Group, ISSN 2575-6222, ZDB-ID 2159832-0. - Vol. 31.2024, 1, p. 25-42
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| Subject: | Banking sector | customer focus(CF) | customer satisfaction (CS) | process management (PRM) | supplier quality management(SQM) | supplier relationshippractices (SRP) | Lieferantenmanagement | Supplier relationship management | Kundenzufriedenheit | Customer satisfaction | Qualitätsmanagement | Quality management | Bank | Beziehungsmarketing | Relationship marketing | Lieferkette | Supply chain |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/10686967.2023.2285044 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014545249