• 1 The Need for IT Evaluation in Practice
  • 2 IT21: Visin and Objectives
  • 3 Lessons from Evaluation Systems Research
  • 3.1 IT: What to evaluate
  • 3.2 Fitness:When is IT successful?
  • 3.3 Assessment: How to evaluate IT effects?
  • 4 The IT21 Framework
  • 4.1 IT: What to evaluate
  • 4.2 Fitness:When is IT successful?
  • 4.3 Assessment: How to evaluate IT effects?
  • 5 The IT21 Toolset
  • 5.1 Relevant Topics
  • 5.2 Items and Scales
  • 5.3 Questionnaire Design
  • 5.4 Interview and Interviewer Instructions
  • 5.5 Analysis and Reporting
  • 6 Experiences: Instrument Validity
  • 6.1 Face and Expert Validity
  • 6.2 Construct and Predictive Validity
  • 7 Conclusions
  • Appendix
  • References