The IT21Checkup for IT Fitness: Experiences and Empirical Evidence from 4 Years of Evaluation Practice

This paper reports on the development and application of an instrument to evaluate the overall IT fitness of medium sized enterprises. The instrument was designed in 1997 as part of an applied research project with the close co-operation of scientists and consultants, as well as various market and technology experts.[...]

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Year of publication:	2005-03-01
Authors:	Teubner, Rolf Alexander
Institutions:	European Research Center for Information Systems <Münster, Westfalen>
Subject:	Strategie \| Infrastruktur \| infrastructure \| Produktivität \| Paradoxon

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1 The Need for IT Evaluation in Practice
2 IT21: Visin and Objectives
3 Lessons from Evaluation Systems Research
3.1 IT: What to evaluate
3.2 Fitness:When is IT successful?
3.3 Assessment: How to evaluate IT effects?
4 The IT21 Framework
4.1 IT: What to evaluate
4.2 Fitness:When is IT successful?
4.3 Assessment: How to evaluate IT effects?
5 The IT21 Toolset
5.1 Relevant Topics
5.2 Items and Scales
5.3 Questionnaire Design
5.4 Interview and Interviewer Instructions
5.5 Analysis and Reporting
6 Experiences: Instrument Validity
6.1 Face and Expert Validity
6.2 Construct and Predictive Validity
7 Conclusions
Appendix
References

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