The journey of service quality to loyalty : a gender-based multigroup analysis in car-hailing service
Wajeeha Aslam and Imtiaz Arif, Kashif Farhat
| Year of publication: |
2024
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|---|---|
| Authors: | Aslam, Wajeeha ; Arif, Imtiaz ; Farhat, Kashif |
| Published in: |
International journal of business environment : IJBE. - [Olney, Bucks.] : Inderscience Enterprises Ltd., ISSN 1740-0597, ZDB-ID 2251589-6. - Vol. 15.2024, 1, p. 1-24
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| Subject: | car-hailing | loyalty | mobile app | satisfaction | service quality | sharing economy | trust | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing | Vertrauen | Confidence | Konsumentenverhalten | Consumer behaviour | Share Economy | Sharing economy | Mobile Anwendung | Mobile application | Mobilkommunikation | Mobile communications |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1504/IJBE.2024.135692 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015060978