The linkages between alternative models measuring service quality
Sang-June Park, Youjae Yi and Yeong-Ran Lee
| Year of publication: |
2022
|
|---|---|
| Authors: | Park, Sang-June ; Yi, Youjae ; Lee, Yeong-Ran |
| Subject: | disconfirmation | expectation | performance | Service quality | Dienstleistungsqualität | Performance-Messung | Performance measurement | Messung | Measurement | Qualitätsmanagement | Quality management |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/14783363.2021.1947790 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013352668