The long-term influence of service employee attrition on customer outcomes and profits
Mahesh Subramony and Brooks C. Holtom
| Year of publication: |
2012
|
|---|---|
| Authors: | Subramony, Mahesh ; Holtom, Brooks C. |
| Published in: |
Journal of service research : JSR. - Thousand Oaks, CA : SAGE Publications, ISSN 1094-6705, ZDB-ID 1490069-5. - Vol. 15.2012, 4, p. 460-473
|
| Subject: | Leiharbeit | Temporary agency work | Personalabbau | Downsizing (Staff) | Kündigung | Dismissal | Markenimage | Brand image | Beziehungsmarketing | Relationship marketing | Unternehmenserfolg | Firm performance | USA | United States |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009673012