The loyalty effect : the hidden force behind growth, profits, and lasting value
Frederick F. Reichheld ...
| Year of publication: |
1996
|
|---|---|
| Authors: | Reichheld, Frederick F. |
| Publisher: |
Boston, Mass. : Harvard Business School Press |
| Subject: | Kundendienst | Arbeitszufriedenheit | Loyalität |
| Description of contents: | Table of Contents [digitool.hbz-nrw.de] |
| Extent: | XII, 323 S. : graph. Darst. |
|---|---|
| Type of publication: | Book / Working Paper |
| ISBN: | 0-87584-448-0 |
| Source: |
Persistent link: https://www.econbiz.de/10004306147