The Management of Consumer Credit : Theory and Practice

by Steven Finlay

Consumer credit is an integral part of many western societies. This book provides a comprehensive view of how credit-granting institutions operate and discusses the relationship between the strategic objectives set by senior management and the operational strategies employed by credit professionals working at the coal face of credit provision

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Year of publication:	2008
Authors:	Finlay, Steven
Publisher:	London : Palgrave Macmillan
Subject:	Bankmanagement \| Bank management \| Verbraucherkredit \| Consumer credit \| Produktmanagement \| Product management \| Marktsegmentierung \| Market segmentation \| Marketingtheorie \| Marketing theory \| Konsumentenkredit
Description of contents:	Table of Contents [external.dandelon.com]

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Extent:	Online-Ressource (XVI, 208 p, online resource)
Series:	SpringerLink / Bücher Springer eBook Collection / Palgrave Economics & Finance Collection Springer ebook collection / Palgrave Economics and Finance Collection 2000 - 2013
Type of publication:	Book / Working Paper
Language:	English
Notes:	Includes bibliographical references (p. 186-201) and index Cover; Contents; List of Figures; List of Tables; Preface; Acknowledgements; 1 Consumer Credit Management: An Introduction; 2 Organizational Matters; 3 Marketing; 4 Predicting Consumer Behaviour; 5 Customer Acquisition; 6 Customer Management; 7 Collections (Early Stage Delinquency); 8 Debt Recovery (Late Stage Delinquency); 9 Fraud; 10 Provision, Capital Requirements and Basel II; Appendix A: Predictive Models of Consumer Behaviour; Appendix B: US and UK Legislation; Appendix C: Recommended Reading; Notes; Bibliography; Index
ISBN:	978-0-230-58250-7 ; 978-1-349-28480-1
Other identifiers:	10.1057/9780230582507 [DOI]
Source:	ECONIS - Online Catalogue of the ZBW

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