The management of customer requirements in a product-service system context : a case study in the medical equipment sector
Nicolas Haber, Mario Fargnoli
| Year of publication: |
2020
|
|---|---|
| Authors: | Haber, Nicolas ; Fargnoli, Mario |
| Published in: |
International journal of services and operations management : IJSOM. - Genève : Inderscience Enterprises, ISSN 1744-2389, ZDB-ID 2205101-6. - Vol. 37.2020, 2, p. 145-169
|
| Subject: | service requirements | product-service systems | PSSs | customer requirement prioritisation | QFD | analytic hierarchy process | AHP | quality function deployment | fuzzy logic | Qualitätsmanagement | Quality management | AHP-Verfahren | AHP approach | Fuzzy-Set-Theorie | Fuzzy sets | Beziehungsmarketing | Relationship marketing | Leistungsbündel | Bundling strategy | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1504/IJSOM.2020.110336 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012521742