The manufacturing TQM and service quality literatures: Synergistic or conflicting paradigms?
Year of publication: |
1998
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Authors: | Silvestro, Rhian |
Published in: |
International journal of quality & reliability management. - Bradford : Emerald, ISSN 0265-671X, ZDB-ID 517872. - Vol. 15.1998, 2-3, p. 303-328
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