The manufacturing TQM and service quality literatures: Synergistic or conflicting paradigms?
| Year of publication: |
1998
|
|---|---|
| Authors: | Silvestro, Rhian |
| Published in: |
International journal of quality & reliability management. - Bradford : Emerald, ISSN 0265-671X, ZDB-ID 517872. - Vol. 15.1998, 2-3, p. 303-328
|