The mechanism of value cocreation in robotic services : customer inspiration from robotic service novelty
Lishan Xie, Xin Liu and Dongmei Li
| Year of publication: |
2022
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|---|---|
| Authors: | Xie, Lishan ; Liu, Xin ; Li, Dongmei |
| Published in: |
Journal of hospitality marketing & management. - London [u.a.] : Routledge, Taylor and Francis Group, ISSN 1936-8631, ZDB-ID 2486892-9. - Vol. 31.2022, 8, p. 962-983
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| Subject: | customer inspiration | Robotic service novelty | robotic task interdependence | value cocreation | Roboter | Robot | Beziehungsmarketing | Relationship marketing | Kundenservice | Customer service | Automatisierung | Automation | Dienstleistungssektor | Service industry |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/19368623.2022.2112354 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013459481