The moderating effect of competitive status on the relationship between customer satisfaction and retention
Chun-Mei Chen and Hsian-Ming Liu
| Year of publication: |
2019
|
|---|---|
| Authors: | Chen, Chun-mei ; Liu, Hsian-Ming |
| Published in: |
Total quality management & business excellence. - Abingdon : Routledge, Taylor & Francis Group, ISSN 1478-3371, ZDB-ID 2129076-3. - Vol. 30.2019, 7, p. 721-744
|
| Subject: | first-movers | followers | loyalty | OTT | retention | satisfaction | service quality | smartphone | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour | Mobiltelefon | Mobile phone | Mitarbeiterbindung | Employee retention | Arbeitszufriedenheit | Job satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/14783363.2017.1333413 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012199782