The nature and implications of consumers’ experiential framings of failure in high-risk service contexts
Linda Tuncay Zayer, Cele C. Otnes, and Eileen M. Fischer
| Year of publication: |
2015
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|---|---|
| Authors: | Zayer, Linda Tuncay ; Otnes, Cele ; Fischer, Eileen M. |
| Published in: |
Journal of service research : JSR. - Thousand Oaks, CA : SAGE Publications, ISSN 1094-6705, ZDB-ID 1490069-5. - Vol. 18.2015, 3, p. 303-317
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| Subject: | service failure | service providers | infertility | qualitative research | cultural frames | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Prospect Theory | Prospect theory | Beschwerdemanagement | Complaint management | Dienstleistungsmarketing | Services marketing | Dienstleistungssektor | Service industry |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011336507