The nature of front-line service work: distinctive features and continuity in the employment relationship
Year of publication: |
2013
|
---|---|
Authors: | Bélanger, Jacques ; Edwards, Paul |
Published in: |
Work, Employment & Society. - British Sociological Association. - Vol. 27.2013, 3, p. 433-450
|
Publisher: |
British Sociological Association |
Subject: | customer control | employment relationship | front-line services | interactive service work | labour process theory | management control | service work | worker-customer relationship |
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