The next available operator : managing human resources in Indian business process outsourcing industry
edited by Mohan Thite and Bob Russell
| Year of publication: |
2009
|
|---|---|
| Other Persons: | Thite, Mohan (contributor) ; Russell, Bob (contributor) |
| Publisher: |
Los Angeles, Calif. [u.a.] : Response Books |
| Subject: | Callcenter | Call centre | Outsourcing | Personalmanagement | Human Resource Management | Arbeitsbedingungen | Working conditions | Indien | India | Prozessmanagement | Personalpolitik |
| Description of contents: | Table of Contents [gbv.de] |
| Published items: |
10 hits in ECONIS - Online Catalogue of the ZBW
|
| Extent: | XIII, 316 p graph. Darst. 22 cm |
|---|---|
| Type of publication: | Book / Working Paper |
| Type of publication (narrower categories): | Aufsatzsammlung ; Sammelwerk ; Collection of articles of several authors |
| Language: | English |
| Notes: | Includes bibliographical references and index. - Enth. 11 Beitr. Introduction / Mohan Thite and Bob Russell An overview of the Indian contact centre industry / Catriona Wallace Human resource management in Indian call centres/business process outsourcing / Mohan Thite and Bob Russell Work processes and emerging problems in Indian call centres / Pawan Budhwar, Neeru Malhotra and Virender Singh Transnationalism in Indian call centres / Kiran Mirchandani A practitioner's perspective on the Indian info-services industry / Nandita Gurjar Union formation in Indian call centres / Phil Taylor ... [et al.] Outsourcing careers : western theories in an Indian context / Laurie Cohen, Amal El-Sawad and John Arnold Employment systems in call centres in the United States and India / Rosemary Batt, Virginia Doellgast and Hyunji Kwon Managing work and employment in Australian and Indian call centres / Bob Russell and Mohan Thite Strategic human resource management in outsourced call centres in India and Canada / Wendy Carroll and Terry Wagar. |
| ISBN: | 978-81-7829-932-7 ; 81-7829-932-1 |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003785330