The nonlinear effect of service robot anthropomorphism on customers' usage intention : a privacy calculus perspective
Lishan Xie, Shaohui Lei
| Year of publication: |
2022
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|---|---|
| Authors: | Xie, Lishan ; Lei, Shaohui |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 107.2022, p. 1-9
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| Subject: | Service robot anthropomorphism | Privacy calculus theory | Privacy concern | Usage intention | Information sensitivity | Service personalization | Datenschutz | Data protection | Konsumentenverhalten | Consumer behaviour | Roboter | Robot | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.ijhm.2022.103312 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014227626