The pandemic's effects on customer-to-customer engagement in hospitality consumption : a multi-country investigation
Year of publication: |
2022
|
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Authors: | Miao, Li ; So, Kevin Kam Fung ; Im, Jinyoung ; Jiang, Ting |
Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 102.2022, p. 1-13
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Subject: | Consumer confidence | COVID-19 | Customer engagement | Customer-to-customer | Interpersonal distance | Pandemic effects | Strangership | Coronavirus | Konsumentenverhalten | Consumer behaviour | Beziehungsmarketing | Relationship marketing | Epidemie | Epidemic | Kundenintegration | Customer integration | Krankenhaus | Hospital | Vertrauen | Confidence | Wirkungsanalyse | Impact assessment |
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