The paradoxes of generative AI-enabled customer service : a guide for managers
Carla Ferraro, Vlad Demsar, Sean Sands, Mariluz Restrepo, Colin Campbell
| Year of publication: |
2024
|
|---|---|
| Authors: | Ferraro, Carla ; Demsar, Vlad ; Sands, Sean ; Restrepo, Mariluz ; Campbell, Colin L. |
| Subject: | AI chatbots | Artificial intelligence | Customer service | Customer support | Generative AI | Künstliche Intelligenz | Kundenservice | Beziehungsmarketing | Relationship marketing |
freely available
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.bushor.2024.04.013 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015095172