The point of no return? : restrictive changes to lenient return policies and consumer reactions to them
Huseyn Abdulla, Michael Ketzenberg, James D. Abbey, Gregory R. Heim
| Year of publication: |
2025
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|---|---|
| Authors: | Abdulla, Huseyn ; Ketzenberg, Michael ; Abbey, James D. ; Heim, Gregory R. |
| Published in: |
Journal of operations management. - Bognor Regis : Wiley, ISSN 1873-1317, ZDB-ID 2013293-1. - Vol. 71.2025, 1, p. 81-108
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| Subject: | consumer returns | experiments | operations-marketing interface | retail operations | return policy | Einzelhandel | Retail trade | Konsumentenverhalten | Consumer behaviour | Kapitaleinkommen | Capital income |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1002/joom.1346 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015376734