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Designing for service : key issues and new directions
Sangiorgi, Daniela, (2017)
Services design for people
Zaballa, Rafael, (2010)
The MINDS method : integrating management and interaction design perspectives for service design
Teixeira, Jorge Grenha, (2017)
CASE STUDIES OF ADVANCED MANUFACTURING TECHNOLOGY IMPLEMENTATION IN SMALL COMPANIES
WALTERS, ANDREW T., (2006)
Challenges in managing the convergence of information and product design technology in a small company
Walters, Andrew T., (2011)