The preparedness of critical success factors of IT service management and its effect on performance
| Year of publication: |
2011
|
|---|---|
| Authors: | Wu, Ming-Shian ; Huang, Sun-Jen ; Chen, Li-Wei |
| Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 7226238. - Vol. 31.2011, 8, p. 1219-1236
|