The productive service employee : personality, stress, satisfaction and performance
Year of publication: |
2017
|
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Authors: | Harris, Eric G. ; Fleming, David E. |
Published in: |
The journal of services marketing. - Bingley : Emerald Group Publishing Limited, ISSN 0887-6045, ZDB-ID 1027140-5. - Vol. 31.2017, 6, p. 499-511
|
Subject: | Employee satisfaction | Service delivery | Frontline service employees | Service productivity | Arbeitszufriedenheit | Job satisfaction | Kundenzufriedenheit | Customer satisfaction | Dienstleistungssektor | Service industry | Dienstleistungsqualität | Service quality | Kundenservice | Customer service | Stress | Work stress | Dienstleistungsberufe | Service workers | Tourismusberufe | Tourism employees | Produktivität | Productivity |
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