Type of publication: Article
Language: English
Notes:
New, Steve (2000) The Pulse of the Heart: Challenging and Defending the Humanistic Centre of Total Quality. In: Ho, S and Leong, C, (eds.) Action 2000: Imperatives for Improvement: Proceedings of the 5th Conference on ISO 9000 and TQM. Hong Kong Baptist University/ The National University of Singapore, pp. 299-303.
Source:
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