The Quality Dimension as a New Element of the Organizational Behaviour Model

Discusses how in today’s dynamic world of paradigms, quality and TQM, attempts are made to understand organizational behaviour. Discusses the traditional 2D model of quality versus people and proposes that it is in fact a multifaceted model. Proposes that a 3D model exists for a static condition formed by adding the dimension “quality”, which could be substituted by other multidimensional models to include commitment, attitude, etc. Concludes that this refined model allows a more complete and effective understanding of leadership behaviour.