The quality revolution
Year of publication: |
2004
|
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Authors: | Crainer, Stuart ; Dearlove, Des |
Published in: |
Financial times handbook of management. - London : Pearson/Financial Times Prentice Hall, ISBN 0-273-67584-2. - 2004, p. 290-299
|
Subject: | Qualitätsmanagement | Quality management | Produktqualität | Product quality | USA | United States | Dienstleistungsqualität | Service quality |
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