The relationship between Internet addiction and negative eWOM
Aviad A. Israeli, Seonjeong Ally Lee and Aryn C. Karpinski
| Year of publication: |
2019
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|---|---|
| Authors: | Israeli, Aviad A. ; Lee, Seonjeong ; Karpinski, Aryn C. |
| Published in: |
The service industries journal. - London : Frank Cass, ISSN 1743-9507, ZDB-ID 2067915-4. - Vol. 39.2019, 13/14, p. 943-965
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| Subject: | Internet addiction behavior | service failure | service recovery | social media | word-of-mouth | 口碑 | 服务失败 | 服务恢复 | 社交媒体 | 网络成瘾行为 | Social Web | Social web | Internet | Virales Marketing | Viral marketing | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality | Beschwerdemanagement | Complaint management | Sucht | Addiction | Mediennutzung | Media usage | Beziehungsmarketing | Relationship marketing | Online-Marketing | Internet marketing | Kundenzufriedenheit | Customer satisfaction | Electronic Commerce | E-commerce | Internetnutzung | Internet usage |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Notes: | Zusammenfassung in chinesischer Sprache |
| Other identifiers: | 10.1080/02642069.2018.1453501 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012205909