The relationship between Internet use and perceived performance in retail and professional service firms
Year of publication: |
2003
|
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Authors: | Drennan, Judy ; McColl-Kennedy, Janet R. |
Publisher: |
Emerald Group Publishing Limited |
Subject: | Marketing Measurement | Consumer-Oriented Product or Service Development | Internet | Perception | Service delivery | Performance Measurement | Health service | Retailing |
Type of publication: | Article |
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Notes: | DOI:10.1108/08876040310474837 Drennan, Judy & McColl-Kennedy, Janet R. (2003) The relationship between Internet use and perceived performance in retail and professional service firms. Journal of Services Marketing, 17(3), pp. 295-311. QUT Business School; School of Advertising, Marketing and Public Relations |
Source: | BASE |
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