The relationship between TQM, learning orientation and market performance in service organisations : an empirical analysis
Siew-Yong Lam, Voon-Hsien Lee, Keng-Boon Ooi and Binshan Lin
| Year of publication: |
2011
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|---|---|
| Authors: | Lam, Siew-yong ; Lee, Voon-Hsien ; Ooi, Keng-boon ; Lin, Binshan |
| Published in: |
Total quality management & business excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 2101779-7. - Vol. 22.2011, 12, p. 1277-1297
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| Subject: | Qualitätsmanagement | Quality management | Lernende Organisation | Learning organization | Unternehmenserfolg | Firm performance | Strukturgleichungsmodell | Structural equation model | Dienstleistungssektor | Service industry | Malaysia |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009411436