The relationships among information systems, knowledge sharing, and customer relationship management in banking industry
Year of publication: |
2016
|
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Authors: | Phung, Thanh-Binh |
Published in: |
International journal of electronic customer relationship management : IJECRM. - Genève : Inderscience Publ., ISSN 1750-0664, ZDB-ID 2422795-X. - Vol. 10.2016, 1, p. 65-87
|
Subject: | banks | customer relationship management | CRM | Delone and McLean model | knowledge sharing | technology acceptance model | Beziehungsmarketing | Relationship marketing | Wissenstransfer | Knowledge transfer | Bank | Wissensmanagement | Knowledge management | Innovationsakzeptanz | Innovation adoption |
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