The relationships among information systems, knowledge sharing, and customer relationship management in banking industry
Thanh-Binh Phung
| Year of publication: |
2016
|
|---|---|
| Authors: | Phung, Thanh-Binh |
| Published in: |
International journal of electronic customer relationship management : IJECRM. - Genève : Inderscience Publ., ISSN 1750-0664, ZDB-ID 2422795-X. - Vol. 10.2016, 1, p. 65-87
|
| Subject: | banks | customer relationship management | CRM | Delone and McLean model | knowledge sharing | technology acceptance model | Beziehungsmarketing | Relationship marketing | Wissenstransfer | Knowledge transfer | Wissensmanagement | Knowledge management | Bank | Innovationsakzeptanz | Innovation adoption |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011687970