The robot–human paradox : a meta-analysis of customer service by robots versus humans on customer experience
Fernando de Oliveira Santini, Weng Marc Lim, Claudio Hoffmann Sampaio, Tareq Rasul, Wagner Junior Ladeira, Park Thaichon, Debdutta Choudhury
| Year of publication: |
2025
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|---|---|
| Authors: | Santini, Fernando de Oliveira ; Lim, Weng Marc ; Sampaio, Cláudio Hoffmann ; Rasul, Tareq Faizur ; Ladeira, Wagner Junior ; Thaichon, Park ; Choudhury, Debdutta |
| Published in: |
Journal of consumer behaviour. - Chichester : Wiley, ISSN 1479-1838, ZDB-ID 2094545-0. - Vol. 24.2025, 3, p. 1392-1404
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| Subject: | customer experience | customer service | human | meta-analysis | robot | Kundenservice | Customer service | Meta-Analyse | Meta-analysis | Roboter | Robot | Beziehungsmarketing | Relationship marketing | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1002/cb.2470 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015456473