The role of coping in salespeople’s satisfaction and its effect on salespeople’s ethics
Year of publication: |
2019
|
---|---|
Authors: | Srivastava, Rajesh V. |
Published in: |
Business ethics and leadership : BEL. - Hamburg, Germany : Academic Research and Publishing UG (AR&P), ISSN 2520-6311, ZDB-ID 2910908-5. - Vol. 3.2019, 1 (3.4.), p. 118-123
|
Subject: | salespeople | stress | problem-focused coping | emotion-focused coping | job satisfaction | life satisfaction | ethics | Arbeitszufriedenheit | Job satisfaction | Verkaufspersonal | Salespeople | Zufriedenheit | Satisfaction | Stress | Work stress | Kundenzufriedenheit | Customer satisfaction | Coping-Strategie | Coping strategy | Ethik | Ethics |
-
Explicating customer orientation's influence on frontline employee satisfaction
Briggs, Elten, (2015)
-
Employee display of burnout in the service encounter and its impact on customer satisfaction
Söderlund, Magnus, (2017)
-
Al-Hawari, Mohd Ahmad, (2020)
- More ...
-
The impact of adverse life events on salesperson relationships with customers
Rangarajan, Deva, (2020)
-
Coping intelligence theory : coping strategies, satisfaction and sales commission
Srivastava, Rajesh V., (2018)
-
Srivastava, Rajesh V., (2021)
- More ...