The role of customer relationship vulnerability in service recovery
Sadrac Cenophat, Martin Eisend, Tomás Bayón, and Alexander Haas
| Year of publication: |
2024
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|---|---|
| Authors: | Cénophat, Sadrac ; Eisend, Martin ; Bayón, Tomás ; Haas, Alexander |
| Published in: |
Journal of service research. - London : Sage Periodicals Press, ISSN 1552-7379, ZDB-ID 2020788-8. - Vol. 27.2024, 2, p. 283-301
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| Subject: | Vulnerability | Marketing Initiatives | Service Failure | Service Recovery | Customer Relationship | Beziehungsmarketing | Relationship marketing | Dienstleistungsqualität | Service quality | Beschwerdemanagement | Complaint management | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour | Kundenservice | Customer service |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1177/10946705231195008 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014580442