The role of customer’s engagement in service recovery
Maha Saied Abdo, Mohamed H. Elsharnouby and Amira Fouad Ahmed Mahran
| Year of publication: |
2025
|
|---|---|
| Authors: | Abdo, Maha Saied ; Elsharnouby, Mohamed H. ; Mahran, Amira Fouad Ahmed |
| Published in: |
The service industries journal. - London : Frank Cass, ISSN 1743-9507, ZDB-ID 2067915-4. - Vol. 45.2025, 9/10, p. 779-818
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| Subject: | consumers’ advocacy | customer-to-customer interactions | customers’ engagement | failure attribution | failure severity | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality | Beschwerdemanagement | Complaint management | Kundenintegration | Customer integration | Kundenzufriedenheit | Customer satisfaction | Kundenservice | Customer service |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/02642069.2024.2358506 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015531889