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The role of knowledge acquisition in facilitating customer involvement in product development : examining the mediation effect of absorptive capacity
Dahiyat, Samer E., (2012)
Customer relationship management implementation : An investigation of a scale's generalizability and its relationship with business performance in a developing country context
Akroush, Mamoun N., (2011)
An integrated model of perceived service quality and customer loyalty : an empirical examination of the mediation effects of customer satisfaction and customer trust
Dahiyat, Samer E., (2011)