The role of meta-perceptions in customer complaining behavior
Dewi Tojib and Saman Khajehzadeh
| Year of publication: |
2014
|
|---|---|
| Authors: | Tojib, Dewi ; Khajehzadeh, Saman |
| Published in: |
European journal of marketing : EJM. - Bingley : Emerald Publishing Limited, ISSN 0309-0566, ZDB-ID 189982-X. - Vol. 48.2014, 7/8, p. 1536-1556
|
| Subject: | Complaning behavior | Intention to complain | Meta-perceptions | Service failure attributions | Service failure serverity | Beschwerdemanagement | Complaint management | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010415543